Policies & Forms

Delivery Guidelines

To qualify, just place an order totaling $300 or more by 2:30pm the day before service is scheduled to your area.

Zone 1: West LA (20 mile radius of San Gabriel Valley / Downtown LA area)
Monday, Wednesday, Friday

Zone 2: South LA (Compton/ Hawthorne/ Carson/ Santa Monica)
Monday – Friday

Zone 3: Valencia
Tuesday, Thursday

Zone 4: Canoga Park/ Chatsworth area
Monday, Wednesday, Friday

Zone 5: East Area – Inland Empire/ Riverside
Tuesday,Thursdays

Zone 6: Orange County
Monday – Friday

Zone 7: San Diego
Wednesdays only

Order Forms

Printable Order Form

CA Resale Certificate

Credit Application

Lease Application

RMA Documents

RMA Request Form

RMA Shipping Label

RMA Credit Card Authorization Form

Material Safety Data Sheets (MSDS)

California OSHA Hazardous Substances List

Mimaki SS2 Ink Cartridge Cyan

Mimaki SS2 Ink Cartridge Magenta

Mimaki SS2 Ink Cartridge Yellow

Mimaki SS2 Ink Cartridge Black

Mimaki SS2 Ink Cartridge Light Cyan

Mimaki SS2 Ink Cartridge Light Magenta

Mimaki - Shipping SS2 Ink

Roland ECO-SOL MAX Ink

Tips & Facts

Mimaki JV33 Printer Daily Care and Maintenance

Mimaki JV3 Printer Daily Care and Maintenance

Printing and Ink Guide

Printer Set-Up
  • Placement should be flat and level to prevent torsion (mechanical stress); this is more important when installing wider printers over 63 inches (1600 mm).
  • Stable environmental conditions: temperature and relative humidity (RH). Most importantly, no dust in the room and not in the same room with any tooling (dusting) machine. *see label for specific handling information.
  • Enough room all around the printer to allow comfortable space to place media rolls, store ink, remove printed jobs, and do daily maintenance.
 
Platen Temperature
  • We suggest using a temperature setting between 95°F (35°C) and 113°F (45°C) max.
  • Pre-heating setting should be higher than the platen setting (print heat).
  • The print heat should not be used to heat the media, because the media should already be warm.
  • When the ink is bleeding, adjust to a higher temperature in increments of 2°C at a time and make a test print again or lower your ink limiting.
  • Media must be dry to the touch when it reaches a distance of 12 inches (30 cm) from the print heads.
  • A temperature above 113°F (45°C) can cause the print heads to dry out, resulting in clogging.
 
Print Head Height
  • The distance between the print head and the media may affect print quality.
  • A smaller distance between the print head(s) and the media creates a higher print quality.
  • A greater distance between the print head(s) and the media creates a lower print quality.
  • Head strikes can occur when media has waves or wrinkles caused by uneven tension, heating, or even if the media is older.
  • Printing with wrinkled media will always cause issues, such as uneven or flat colors due to differences in head distance, blurred images, etc. Media flatness is the first necessary step to properly set up the head height. If you must print on wrinkled media, find a compromise between distance and media conditions.
 
Morning Start-Ups

“A good start means a good job…”

When starting up the printer in the morning, you should go through a checklist that includes important verifications. If the printer was shut down and cleaned properly the day before, then start-up will only take minutes.

Check the cleanliness of all parts involved in the cleaning sub-system to be sure that they are running properly. Check the status of the ink and EasyFill PRO: check ink levels, room temperature and humidity. During winter time (colder than 68°F or 20°C), make sure to expose the printer to temperatures of 77°F (25°C) or higher for more than an hour before starting to print to allow the ink to adjust to proper running conditions.

Daily Maintenance

Good daily maintenance is the most important responsibility. A printer that is properly maintained will rarely have problems. Many environmental factors affect your printer, such as dust, air, room heating or air conditioning systems, etc. These factors will determine how often, and to what extent, you will need to perform maintenance.

Inspect and/or clean the following on a daily basis:

  • capping station
  • funnels
  • nozzle plate
  • wipers
 
Capping Station

Solvent inks are designed to be fast drying. During non-printing times the pigments can dry up around the edge of the capping station. This can cause the capping to close improperly on the print head during non-operational times such as stand-by, cleaning and when the printer is off.

The ink gets to the border via the head itself, by a misfired nozzle, etc.; and it begins to dry there. When the head comes back to the capping station for stand-by, for example, the cap is raised to close and seal the nozzle plate, to prevent ink from drying around the nozzles. When an improper sealing occurs due to pigment build-up, nozzles are likely to be clogged when restarting after the printer has been off. This is usually caused by air leaking into the capping system and drying the pigments. Pigment build-up also prevents effective printing. For example, when pumps are trying to suck ink from the head, if there is build-up, the pumps end up sucking air (totally or partially).

Nozzle Plate
  • From time to time users must check the status of their print head nozzle plates.
  • Most importantly, verify that no dried or gelled ink has built up around the plate edges, as this can cause the capping to work improperly (not seal).
  • When dirty nozzle plates are encountered, clean with swabs that have been plunged into flush.
  • Clean all the edges and the plate, rinsing several times and using as many swabs as needed to prevent dirty ones from spreading gelled or dried ink all around. If nozzle plates are really dirty, you can move the carriage all the way left and remove the printer cover to gently clean plates with Flush-soaked wipes. Be careful and change wipes often.
 
Wipers
  • The wiper is an essential part of the cleaning process and its effectiveness. Before, during and after cleaning cycles, print heads are wiped off by a rubber blade. Wipers collect the excess ink from the nozzle plate.
  • Wipers must have a straight edge to work correctly, which requires cleaning three times a day (minimum).
  • End users must pay attention and keep the wiper and the housing clean and free of gelled ink or dried pigment build-up, dust and debris. Clean any gelled ink from the wiper housing.
  • We suggest changing the wiper often. (New wiper = ($3.20), New print head = $1000)
  • Using our special material blades, which are not affected by solvent inks, increases performance.
Ink Quality
The quality of an ink is derived from its formulation, specifications, raw materials, and quality control procedures.

Ink Formulation
The specific components of the ink formulation would include such things as pigments, solvents, resins, and binders. Every ink formulation is unique based on print head type and printer characteristics.

Ink Specifications
  • Particle Size: All of Triangle Digital’s inks are submicron.
  • Surface Tension: Determined by the print head which usually is between 27-32 dynes.
  • Viscosity: Viscosity requirement are determined by the type of print head for which the ink is formulated.*
  • Rheology: All pigmented inks are thixotropic by nature. When formulating an ink, it is important to take into consideration rheology and the ink train.
 
Raw Materials
Triangle Digital’s IQC (Incoming Quality Control) Program ensures consistency and reliability in all raw materials entering the production facility. Being the second largest manufacturer of digital inkjet inks, Triangle Digital often sets the standards for raw material suppliers globally.

Quality Control
Triangle Digital has a progressive Quality Control Program which ensures consistency and reliability from batch to batch. More than 37 measurements are taken during production, filling, and post manufacturing to guarantee consistent jettability, color, viscosity, and aging.

Ink Colors

Digital prints are made up of many colors. Use of more colors will offer a wider color gamut when printing. Primary Colors: Cyan, Magenta, Yellow, and Black (CMYK). Inkjet ink’s standard color gamut is larger than standard SWAP color.

Light Colors: Using light versions of primary colors will give higher print quality. Light colors are typically 12-15% of the density of the dark colors.

Secondary Colors: Also known as “intermediate” colors. These are typically orange, green and purple. There is a very low demand for these types of colors due to limitations in pre-press and RIP technology.

Outdoor Durability
The outdoor durability of a print is determined by many things but no limited to: pigments quality, and raw materials used in product formulation and production. Triangle Digital has made a commitment to high quality and consistency.
  • Quality Pigments will provide a quality product with increased protection against UV light and basic elements of the outdoors. Triangle Digital secures its raw materials from only the industry’s top suppliers to ensure 100% quality.
  • Triangle Digital typically will warrant solvent based ink for up to 2 years durability outdoors; 3 if using a recommended ClearFlex UV coating.
 
Adhesion
In the Wide Format market, Triangle Digital has superior formulation in our Mild Solvent inks, offering much greater adhesion to uncoated media. The adhesion of an ink is determined by the binders and the solvents used in the ink formulation.

Printability
The key issues that affect printability are dry time, ink starvation, overspray, wetting, and platen temperature.

Dry Time
This is determined by the evaporation rate of the ink and the solvent retention by the media. When formulating an ink, the following need to be considered: head type and speed of the printer into which the head is being integrated. Developing a properly matched system will limit downtime and increase production output.

Ink Starvation
This occurs when ink is not flowing to the head correctly. In many cases, temperature has forced the viscosity out of specification.

Overspray
This occurs due to improper droplet formation caused by either improper voltage to the head, print speed not matched, or a change in viscosity. Often you will see this on the sides of prints or in white text. Another term for this would be satellites.

Wetting/Bleeding/Pooling
This is a direct effect of the surface tension of a substrate not matching that of the ink set. Using the proper media, with the correct settings and the RIP to minimize over inking, will generally resolve this issue.

Platen Temperature
The temperature should be set differently for each media using the lowest possible temperature to ensure longer print head life. Too high of a temperature will result in the ink drying too fast, often leading to clogged print heads.

Ink Shelf Life
Inkjet ink generally has a shelf life of approximately one year. This was a major issue in the industry as aging resulted in sedimentation. Storage conditions are an essential part of maintaining an ink’s jettability. Please see labels for proper storage conditions. All digital inks should be kept on a shelf, at least one meter off of the floor. Once a bottle has been opened, it is important to retighten the lid to keep evaporation from occurring.

Viscosity
Ink viscosity varies with temperature. The higher the temperature, the lower the viscosity. This is the reason why ink should be kept at an ambient temperature for several hours before using in any printer. Room temperature should be kept between 18°C and 25°C. A higher or lower temperature could lead to overspray or starvation as the ink’s viscosity will change. For example, there could be a difference of 3 centipoise for an ink at 23°C whose is standard temperature is 27°.

Terms & Conditions

CALIFORNIA & TEXAS SALES TAX
California & Texas customers will automatically be charges sales tax for all purchases. If it is determined that NuSign has a California or Texas Resale Permit form on file for that customer, then their sales tax will be automatically refunded. Customers without a California or Texas Resale Permit form on file must submit the form to NuSign before their sales tax can be reimbursed.

PAYMENT METHODS

We accept Visa, MasterCard, American Express, and Discover credit cards. On credit card charges, the shipping and billing address must be the same.

Unless otherwise stated, all prices are in US Dollar ($) currency. Prices do not include shipping or taxes, if applicable.

Worldwide Express customers will need to wire transfer funds to directly to the NuSign bank account prior to shipment. Please call for details

We also offer a business leasing option through a third party. Leasing payment plans are designed to meet your monthly budget and free up capital for other important ventures. Lease rates shown on this website are only estimates and are based on a 60-month term and on approved credit. Rates are subject to change without notice and do not include any applicable taxes, fees, or shipping charges. Please call for details.

SHIPPING

Standard shipping for most orders is UPS, unless otherwise requested or required. Shipping and handling rates are based on order weight and UPS zones. NuSign Supply is not responsible for UPS, FedEx, or other carrier errors. You must inspect merchandise u[on receipt and report all damage claims to the delivering carrier.

Orders will be processed within one business day of receipt. Shipping times depend on where the order is being shipped to and the method of shipment selected.

RETURN POLICY

NO REFUNDS OR CANCELLATIONS are allowed for orders places online.

If we have made a mistake or an item is defective and you with to return it, call 1-877-6NU-SIGN and ask for customer service. We will gladly repair or place the item at our discretion within 30 days upon receipt of returned merchandise. You must have an RMA number (return material authorization number) before sending any item back to us. RMA’s are valid for 10 days from issuance. Items received with an expired RMA number will be refused. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.

Please Note: If you need to return a product for replacement, and cannot wait until we have had the opportunity to receive and inspect the item to be replaced, and the product is valued at over $200.00, the following policy will apply:

A Return or Replacement of Merchandise Credit Card Authorization Form must be completed and returned to the Customer Support Department. It can be emailed, faxed, or parcel posted – but bear in mind that we cannot release merchandise without a charge before the completed form is in our possession.

If our instructions are followed correctly, and the product is returned to us primptly, there will be no actual charge placed on your credit card.

Returns that are not due to our error will be subject to the following restocking fees:

  • 25% on items returned for exchange or credit
  • 30% on items returned for credit if:
    • They are not in their original packaging box.
    • Their original packing boxes have been defaced or written on.
    • All accessories and packaging materials are not returned.
  • 60% on items damaged, but repairable.
 

No credit will be issued for any item damaged beyond repair.

“Consumable” items such as ink and software cannot be returned once the packaging has been opened.

Printers, cutters, laminators, non-stock, and all special order items (including vinyl) are non-refundable and non-returnable.

All returns must be shipped back in original packaging and in “like new” condition with all accessories. Items for return must be shipped to NuSign Supply, insured for full value against loss or damage, using UPS, FedEx, or other traceable carrier. We cannot accept C.O.D. shipments.

Original shipping and handling fees, as well as return shpiping charges are non-refundable.

You must inform us about defects, shortages, and exceptions within 5 days from receipt or order is considered complete. There are no returns after 30 days.

You must follow the detailed RMA instructions below:

  1. Shipping Label: Within 10 days of obtaining your RMA number, complete the RMA shipping label and provide RMA number, customer name, company name, and account number. Fold the shipping label and tape securely on box. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.
  2. Packing Materials: Please include all packing materials (Styrofoam, bubble wrap, foam end pieces, etc).
  3. Packaging the Returns: All items must be returned in Original Manufacturer’s Box. If you do not have the Original Manufacturer’s Box, you can purchase a box to be shipped to your for return of merchandise. Both the box and shipping are non-refundable. Should you attempt to return the merchandise by any other means, you will be solely responsible for any and all damages and losses.
  4. Insure Your Shipment: It is recommended that you insure the returned merchandise for it’s full value. NuSign Supply is not responsible for returns that are lost or damaged.
  5. All Returns Must Be Prepaid: No C.O.D. Deliveries will be accepted.
  6. Shipping Returns: All returns must be shipped by traceable means such as UPS, FedEx, Airborne, etc… Should you choose to use US Mail, you must insure the returned merchandise and make sure the shipment is traceable. NuSign Supply is not responsible for any item(s) that are not sent back by any method other than requested above.
 
BACKORDER POLICY
We do our best to maintain adequate inventory of every item in our catalog. If we are temporarily out of stock of an item, it may be shipped at a later date as available. Back ordered items will not be charged to your credit card until they are shipped.
 
REPRESENTATIVES AND SERVICE TECHNICIANS
We are proud of our equipment and supply consultants and service technicians. We stay up-to-date on the latest sign-making technologies in order to make your business a success.

As our customer, your privacy is important to us. We will never share your personally identifiable information without your prior consent. We gather certain types of information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Our Privacy Policy describes the types of information we gather and how we use them.

Information That We Collect:
Https://nusignsupply.com collects two types of information from customers which are stored in a secure database: voluntary information (such as name, e-mail address, billing and shipping addresses, phone, and credit card information) and automatic information (such as number of visits and browser used).

Voluntary Information:
Voluntary information is personally identifiable information that our customers provide when registering with https://nusignsupply.com. It makes it possible for them to purchase items and receive electronic newsletters from NuSign Supply. We also maintain a record of customer product interests and purchase history from our site in order to better supply products. This information is also necessary for us to process and ship orders, inquire our customer about purchases, and inform them about occasional special offers.

Automatic Information
Automatic information is non-personally identifiable information that we receive and store whenever you interact with us. As with many other websites, we use “cookies” which are small data files stored on your computer. The information we receive when your web browser accesses https://nusignsupply.com includes the following:

  • IP address – to measure our site traffic, diagnose problems with our server and administer over our Web site.
  • Items in your shipping cart – we will remember what is in your shipping car until you submit your order.

You can refuse cookies by turning them off on your browser. If you turn off cookies, you will not be able to make a purchase from our site. However, you will still be able to browse our site without any problem.

Note: Prices are subject to change without notice. We are not responsible for errors.

© NuSign Supply, 1933 W Mission Blvd, Pomona, CA 91766. All rights reserved. The names and logos of actual companies and products mentioned herein may be the trademarks of their respective owners. In no event shall NuSign Supply and/or its respective suppliers be liable for any special, indirect, or consequential damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of performance of products, documents, provisions of or failure to provide services or information available from the services.

Refund & Return Policy

NO REFUNDS OR CANCELLATIONS are allowed for orders places online.

If we have made a mistake or an item is defective and you with to return it, call 1-877-6NU-SIGN and ask for customer service. We will gladly repair or place the item at our discretion within 30 days upon receipt of returned merchandise. You must have an RMA number (return material authorization number) before sending any item back to us. RMA’s are valid for 10 days from issuance. Items received with an expired RMA number will be refused. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.

Please Note: If you need to return a product for replacement, and cannot wait until we have had the opportunity to receive and inspect the item to be replaced, and the product is valued at over $200.00, the following policy will apply:

A Return or Replacement of Merchandise Credit Card Authorization Form must be completed and returned to the Customer Support Department. It can be emailed, faxed, or parcel posted – but bear in mind that we cannot release merchandise without a charge before the completed form is in our possession.

If our instructions are followed correctly, and the product is returned to us primptly, there will be no actual charge placed on your credit card.

Returns that are not due to our error will be subject to the following restocking fees:

  • 25% on items returned for exchange or credit
  • 30% on items returned for credit if:
    • They are not in their original packaging box.
    • Their original packing boxes have been defaced or written on.
    • All accessories and packaging materials are not returned.
  • 60% on items damaged, but repairable.
 

No credit will be issued for any item damaged beyond repair.

“Consumable” items such as ink and software cannot be returned once the packaging has been opened.

Printers, cutters, laminators, non-stock, and all special order items (including vinyl) are non-refundable and non-returnable.

All returns must be shipped back in original packaging and in “like new” condition with all accessories. Items for return must be shipped to NuSign Supply, insured for full value against loss or damage, using UPS, FedEx, or other traceable carrier. We cannot accept C.O.D. shipments.

Original shipping and handling fees, as well as return shpiping charges are non-refundable.

You must inform us about defects, shortages, and exceptions within 5 days from receipt or order is considered complete. There are no returns after 30 days.

You must follow the detailed RMA instructions below:

  1. Shipping Label: Within 10 days of obtaining your RMA number, complete the RMA shipping label and provide RMA number, customer name, company name, and account number. Fold the shipping label and tape securely on box. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.
  2. Packing Materials: Please include all packing materials (Styrofoam, bubble wrap, foam end pieces, etc).
  3. Packaging the Returns: All items must be returned in Original Manufacturer’s Box. If you do not have the Original Manufacturer’s Box, you can purchase a box to be shipped to your for return of merchandise. Both the box and shipping are non-refundable. Should you attempt to return the merchandise by any other means, you will be solely responsible for any and all damages and losses.
  4. Insure Your Shipment: It is recommended that you insure the returned merchandise for it’s full value. NuSign Supply is not responsible for returns that are lost or damaged.
  5. All Returns Must Be Prepaid: No C.O.D. Deliveries will be accepted.
  6. Shipping Returns: All returns must be shipped by traceable means such as UPS, FedEx, Airborne, etc… Should you choose to use US Mail, you must insure the returned merchandise and make sure the shipment is traceable. NuSign Supply is not responsible for any item(s) that are not sent back by any method other than requested above.

Privacy Policy

As our customer, your privacy is important to us. We will never share your personally identifiable information without your prior consent. We gather certain types of information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Our Privacy Policy describes the types of information we gather and how we use them.

Information That We Collect:
Https://nusignsupply.com collects two types of information from customers which are stored in a secure database: voluntary information (such as name, e-mail address, billing and shipping addresses, phone, and credit card information) and automatic information (such as number of visits and browser used).

Voluntary Information:
Voluntary information is personally identifiable information that our customers provide when registering with https://nusignsupply.com. It makes it possible for them to purchase items and receive electronic newsletters from NuSign Supply. We also maintain a record of customer product interests and purchase history from our site in order to better supply products. This information is also necessary for us to process and ship orders, inquire our customer about purchases, and inform them about occasional special offers.

Automatic Information
Automatic information is non-personally identifiable information that we receive and store whenever you interact with us. As with many other websites, we use “cookies” which are small data files stored on your computer. The information we receive when your web browser accesses https://nusignsupply.com includes the following:
  • IP address – to measure our site traffic, diagnose problems with our server and administer over our Web site.
  • Items in your shipping cart – we will remember what is in your shipping car until you submit your order.
You can refuse cookies by turning them off on your browser. If you turn off cookies, you will not be able to make a purchase from our site. However, you will still be able to browse our site without any problem.

Note: Prices are subject to change without notice. We are not responsible for errors.

© NuSign Supply, 1933 W Mission Blvd, Pomona, CA 91766. All rights reserved. The names and logos of actual companies and products mentioned herein may be the trademarks of their respective owners. In no event shall NuSign Supply and/or its respective suppliers be liable for any special, indirect, or consequential damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of performance of products, documents, provisions of or failure to provide services or information available from the services.

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